What sizes do your necklaces come in?
All styles of necklaces available with 16”, 18” or 20” sterling silver chains.
How do I measure my finger for a ring?
To get the most accurate ring measurement please have the ring finger sized by a jeweller.
How do I get my wrist size for a bracelet?
To get the most accurate wrist measurement, take a thin strip of paper and wrap it around the largest place on your wrist (often where the wrist bone sticks out). Make sure the paper is flush against the skin. Mark the paper on both ends where it overlaps. Measure between the marks with a ruler and send us that measurement. We will add a size to allow the bracelet to fit comfortably on the wrist, with an easement for movement.
A flexible tailor’s tape measure also works well to determine an accurate size. We recommend that you do not use string to gauge your wrist size as it often provides an inaccurate measurement.
Why is accurate sizing important?
The bracelets are meant to be worn snugly on your wrist so that the clasp always sits on top of your wrist. Most often once you have your bracelet on you do not need to take it off. You should be able to comfortably wear your bracelet while doing anything—whether you are gardening, typing, playing sports, sleeping or showering.
To ensure that your bracelet is as comfortable as possible, we have created a formula to ensure a proper fit. We take your exact wrist measurement and add ½ an inch to create your bracelet size. This formula generates a bracelet that is neither too tight nor too loose.
What happens if I get the wrong size?
We want you to love what you ordered. If you feel that the size isn’t right, let us know. Re-measure your wrist and contact us by e-mail or telephone right away so we can make your replacement piece.
Please send returns to this address:Returned Merchandise 3245 Grafton Ave.,
Qualicum Beach, BC, V9K 1W7 Canada
We recommend that you send your returns via the United States Postal Service. If you do choose to use a courier service (UPS, FedEx), please expedite your package or send it via “Air Saver”. Be sure your package is prepaid and declared as “returned merchandise”. This ensures that you will not be charged a brokerage fee. We are not responsible for brokerage fees and we do not accept COD packages. We are not responsible for items lost in the mail.
No exchanges after 30 days of arrival date.
What is the jewellery made from?
All of our jewellery is handmade from solid sterling silver and 14kt gold that is 100% recycled and processed in an environmentally friendly way. We do not use any plating or fill.
Raw sterling silver will naturally patina with time but can be easily polished. However, we find that the soft patina of sterling silver beautifully contrasts the luster of 14kt gold.
How do I clean and care for my jewellery?
Jewellery retains its natural luster and beauty if properly cared for. To clean or polish jewellery, lightly buff your piece with a soft brush and a gentle cleanser. We recommend using a mild soap or sensitive toothpaste (sensitive toothpastes are less abrasive).
Polishing cloths also effectively return a beautiful shine to your jewellery. Do not get your jewellery in contact with chlorine. Chlorine will tarnish any raw sterling silver.
How long will it take to arrive once I have placed an order?
We hand make each piece of jewellery upon order. We value quality and efficiency. North American orders will arrive within 3 – 4 weeks of the order date. International orders will arrive in approximately 4 -5 weeks.
How is my order shipped?
To ensure your order arrives quickly and safely, we expedite all of our packages via Canada Post. This means that your order is insured and will have a tracking number. Once your order is placed in the mail it takes approximately 4 business days to get to you. Please be advised that US customs can hold a package for up to 10 days.
Are you connected or affiliated with Eden Hand Arts?
Firesong Silverworks is a separate business from Eden Hand Arts in Dennis, Massachusetts. Siblings Alexander Carey and Emily Carey Ferris work together in making all of the jewellery at Firesong Silverworks.
Alexander learned to make jewellery from his grandfather, John Carey (the original owner of Eden Hand Arts and designer of the Carey bracelet) and his father, Trey Carey (created jewellery for Eden Hand Arts for many years). Alexander supplied Eden Hand Arts with jewellery until 2007.
Emily learned to make jewellery from her brother Alexander and her father Trey.
Emily and Alexander take pride in carrying on the Carey tradition of craftsmanship here on the West Coast of British Columbia. We offer designs from each Carey generation.
We use the same suppliers of silver and gold as their grandfather and until his passing in 2012, would regularly talk with him, sharing jewellery ideas and designs.
It is important to us that we keep the Carey family tradition alive. We hand make each piece of jewellery with care – their grandpa’s designs, their fathers designs and their own.
Do your Carey Bracelets come with the Eden Charm?
As we are a separate business from Eden Hand Arts, we do not use their Eden Charms and we do not stamp our jewellery with their logo. We stamp each piece of our jewellery with “Carey” to signify that it is made by a Carey family member.
How do I put on my Carey bracelet?
The Carey bracelets are much different than a traditional bangle. Once you learn a few simple steps, you will have no trouble at all getting it on and off whenever you please.
Firstly, because these bracelets are too small to fit over your hand, try putting your bracelet on over the side of your wrist (not over the top) as this is the smallest part of your wrist. Bend the bracelet open just far enough that you can slide it over the side of your wrist – be sure to grasp the bracelet by the threads (with your thumb and pointer finer), covering the threads up so they do not catch.
Once you have the bracelet on, push the sides of the bracelet together with your middle finger and your thumb. Then spin the ball to close the clasp with your pointer finger. If this does not work for you, some of our customers have found that it is easier for them to have a seat and push the sides of their bracelet together between their knees, so that they can easily spin the ball closed.
You will find that the clasp is much harder to spin when you do not push the bracelet together from either side. This is intentional. There is diverging tension on the threads of the clasp so it will not come un-done while you wear it.
There are also many tips online. Thousands of people wear and love the Carey bracelets – there is a lot of information from our customers online.