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  • 3245 Grafton Ave, Qualicum Beach, BC, V9K 1W7
  • 1-888-442-3336
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Thank you for visiting our website. This privacy policy tells you how we use and protect your personal information collected at this site or when you order through our toll free telephone line. We are committed to protecting and respecting your privacy. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.  Changes will only apply to new activities and information henceforth from when the changes are posted. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors.  This information is only used to fulfill your specific request, unless you grant us permission to use it in another manner (for example, to add you to one of our mailing lists.) If you contact us, we may keep a record of that correspondence.

Should you make a purchase with us, billing information, transaction and credit card information will be collected.  The information you provide is used to fulfill your specific requests or for internal record keeping.   We may also use the information you provide to communicate with you by email, telephone or post either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help us customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology.  However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

We will not transfer or disclose your personal information to any third parties other than to the third party vendors we engage to help us run our business.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:


Toll free phone line: 1-888-442-3336

Firesong Silverworks Ltd.
7-2700 Loiacono Place
Victoria, BC V8X 2Z7